SENSE is the national self-exclusion scheme for the British casino industry. It enables anyone who is experiencing gambling problems to voluntarily exclude themselves from ALL licensed, land-based casinos in Great Britain by means of one easy application.
This website provides information on how the scheme works, including how to enrol, extend, renew or remove yourself from SENSE. You can now do this directly from this website, using the button below, if you do not wish to visit a casino in person to do so.
Answers to most queries about SENSE can therefore be found on this website. However, if you cannot find an answer to your specific question, please see our “Question and Answers” (Q&A) sheet where further information is provided.
Firstly, please ensure that you have read and understood the SENSE Terms and Conditions and Privacy Policy. These explain in detail exactly how SENSE works and how we look after your personal data. These documents can also be accessed from the links at the bottom of this page.
Enrolment onto SENSE is taken as confirmation that you accept and agree to these policies. There are two ways that you can enrol:
You can now enrol onto SENSE directly from a phone, tablet or PC by simply clicking on this button to access our secure online registration portal (“Tuki”) and / or enrolment app:
Click here to enrol onto SENSE
If you are already enrolled, we recommend that you also create a personal online account to more easily manage, extend and renew your self-exclusion at any point in the future whilst your exclusion period is still running.
Alternatively, you can register in person at any participating casino, where a manager will help you complete a digital application form. You do not need to enter the casino's gaming areas to do this and may instead simply ask to speak to a manager on arrival.
If you enrol using the downloadable App or web-portal accessed via the above link button, you will need to provide a head and shoulders photograph (either taken directly into the app or by otherwise uploading a digital ‘selfie’).
You will also need to have a suitable government issued photo-ID document to hand, such as a Drivers Licence or Passport. (Note - the copy provided will be deleted once we have used it to confirm your identify). Again, an image of your ID document can be taken directly into the app or otherwise uploaded into the web-based enrolment portal.
You may also need to provide an ID document when enrolling via a casino, if you are not already known to that operator (e.g. as a member etc).
You may EXTEND your minimum exclusion period up to a total of ONE YEAR, either at the time of enrolment or at any time during your six-month minimum requested period. During the final two months of that period, (and during the six-month "thinking" period that follows), you may instead choose to RENEW your exclusion before it expires.
To extend, renew or otherwise manage your self-exclusion yourself, you simply need to create a personal account. You can either do so at the time of enrolment or by clicking here after you have enrolled. Your self-exclusion and online account will otherwise be auto-deleted as and when your exclusion expires if you have not removed yourself from SENSE before that date, as below.
Once enrolled onto SENSE, your self-exclusion will remain in place for a minimum period of SIX MONTHS (unless you extend or renew it, as above). Thereafter, it will remain in place for a further six months "thinking" period, during which time you may ask to either renew it or be removed. To remove yourself, you will need to visit a casino and speak to a casino manager in person, who will ask you to sign a digital removal form to confirm your instruction. We cannot accept requests to remove a self-exclusion by email or phone.
However, if you do not ask to be removed (or otherwise renew) your self-exclusion by the end of the six month "thinking" period, it will expire and you will then be automatically removed. (Please read our “Question and Answers” (Q&A) sheet if you enrolled onto SENSE before December 16th 2024, as different conditions apply)
Please note that, once removed, it is entirely at the discretion of each casino operator as to whether or not they subsequently allow you entry to their premises to play under their own internal controls.
If you are experiencing gambling problems, please be aware that GAMCARE provides confidential information, advice and support. Their advisers are available either by phone or live chat at any time, 24 hours a day and 365 days a year.
You can contact them on Freephone: 0808 8020 133 or by visiting their website for live chat at: https://www.gamcare.org.uk/
If you wish to exclude yourself from other forms of gambling (online, bookmakers, bingo, or arcades) you will need to apply to each relevant multi-operator self-exclusion scheme individually. For your convenience, you can access these schemes using the information and links at the bottom of this page.
The following links will take you to the self-exclusion schemes for other British gambling sectors.
The multi operator self-exclusion scheme offers exclusion from betting shops
For self exclusion from gambling websites and apps run by companies licensed in Great Britain.
Call BACTA on: 020 3930 9769 OR, for some other High St Bingo/Machine Arcades, call Smart Exclusion: 01482 44 11 42 (press 1)
The bingo industry offers self exclusion from land-based licensed bingo premises across Great Britain.
Self-Enrolment National Self-Exclusion Ltd (SENSE) is an independent company that administers the national self-exclusion scheme on behalf of the licensed British casino industry. Please note that we have no authority over any operational decisions made by casino operators and have no access to any commercial information that they may hold about your gambling activity or records.
Please download our “Question and Answers” (Q&A) sheet for full answers to any queries you may have.
If you cannot find an answer to your question either here or on the Q&A sheet, or you have a problem or specific query about your own self-exclusion, you should email SENSE Admin at info@sensescheme.com
You may otherwise contact us by post using our registered address shown at the foot of this website. However, please allow 14 days for a reply to any postal correspondence as our admin team operates remotely.
