About SENSE
Self-Enrolment National Self-Exclusion Ltd (SENSE) is an independent company that administers the national self-exclusion scheme on behalf of the licensed British casino industry. Please note that we have no authority over any operational decisions made by casino operators and have no access to any commercial information that they may hold about your gambling activity or records.
Contact Us
Please download our “Question and Answers” (Q&A) sheet for full answers to any queries you may have.
If you cannot find an answer to your question either on this website or on the Q&A sheet, or you otherwise have a problem or specific query about your own self-exclusion, you should email SENSE Admin at info@sensescheme.com. If your query relates to personal information about your self-exclusion, you will need to include a copy of a government issued photo ID document to confirm your identity for data protection purposes.
You may otherwise contact us by post using our registered address shown at the foot of this website. However, please allow 14 days for replies to postal correspondence as our admin team operates remotely.
